Terms of service

The services

• We design and build websites, applications, and AI systems, and automate the manual work that grows up around them.
• The scope, deliverables, timeline, and fee for a piece of work are set out in the proposal or statement of work for that engagement.

Quotes and estimates

• Quotes are based on the information available at the time and are valid for thirty days unless stated otherwise.
• The estimate calculator on the home page is an illustration, not a quote. It runs entirely in your browser and nothing in it is stored or sent.
• If the scope changes mid-project, we will tell you before doing the work and agree any change to the fee in writing.

Fees and payment

• Invoices are due within the period stated on the invoice, usually fourteen days.
• Work may be paused while an invoice is overdue.
• Fees are exclusive of taxes unless stated otherwise.
• Third-party costs such as hosting, licences, and API usage are yours and are billed separately unless we agree otherwise.

Your responsibilities

• Give us accurate information and timely access to the people, accounts, and content the work needs.
• Make sure anything you supply does not infringe anyone else's rights, and that you have permission to use it.
• Keep any credentials you are given secure.
• Nominate a single decision-maker for feedback and approvals.

Intellectual property

• You own your content, data, and brand assets. We own the tools, methods, and pre-existing components we bring to the work.
• On final payment, you receive ownership of the custom code and designs delivered for the engagement, unless the proposal says otherwise.
• We may reuse general knowledge, techniques, and non-confidential components on other work.
• Unless you ask us not to, we may reference the work and show it in a portfolio once it is public.

Third-party services

Projects often rely on third-party platforms such as hosting, payments, messaging, and AI providers. Their terms and availability apply, and we are not responsible for their downtime, pricing changes, or decisions.

AI systems

• AI outputs can be wrong. Systems we build are designed to route or escalate when uncertain, but they are not a substitute for professional, legal, medical, or financial advice, and must not be used for decisions that need a qualified human.
• You are responsible for how an AI system is used in your business, and for the disclosures and consents it requires.

Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the work, except where disclosure is required by law.

Warranties and disclaimers

• We will deliver the work with reasonable skill and care and in line with the agreed scope.
• Beyond that, and to the extent the law allows, the services are provided as they are, without other warranties.

Limitation of liability

• To the extent the law allows, neither party is liable for indirect or consequential loss, lost profits, or lost data.
• Our total liability for an engagement is limited to the fees paid for that engagement.
• Nothing here limits liability that cannot be limited by law.

Termination

• Either of us may end an engagement as set out in the statement of work.
• On termination you pay for work done up to that point, and we hand over completed deliverables and your data.

Governing law

These terms are governed by the laws of the State of New York, and the courts of that state have exclusive jurisdiction, unless the statement of work says otherwise.

Changes to these terms

We may update these terms. The version that applies to an engagement is the one in effect when the statement of work is signed, unless we agree otherwise.

Contact

Questions about these terms go to the email or phone number in the footer, or through the contact section on the home page.